Here are the answers to some of our most frequently asked questions...
Do you have photographers in the area where I’ll be vacationing?
We currently have photographers in the following areas:
Florida: Perdido Key, Pensacola Beach, Navarre Beach, Fort Walton Beach, Destin, Santa Rosa Beach / 30A (South Walton County), Panama City Beach, Clearwater Beach to St. Pete Beach, Sarasota Area (Anna Maria to Siesta Key), Fort Myers Beach, and Sanibel / Captiva.
How much do you charge?
Our pricing is based on the number of people in your group. All packages come with high resolution downloadable digital images with print release so you can make your own prints wherever and whenever you want.
$350 – Up to 6 people
$425 – 7 to 10 people
$475 – 11 to 15 people
$525 – 16 to 20 people
For groups of more than 20, please call or email us.
(Sales tax will be added to sessions in Alabama and North Carolina)
How long is the session?
All sessions are about 45 minutes and will take place at sunrise or sunset. Sometimes sessions with larger groups will last about an hour.
Sunrise and sunset times vary based on the location and the time of the year. When you book your session through our online scheduling system, the appropriate time will be displayed for the date and location.
How many pictures will I receive?
Every session is different, but the number depends on you! The more candid you are with your family, the more images we’ll get during your session. Unlike many other photographers, we do not limit your gallery to just 10 or 15 pictures. Most of our galleries have more than 100 images, but we can’t always guarantee that. Sometimes the kids are done long before the parents. A safe estimate would be somewhere between 70 and 150 images.
Why do you only offer two session times per day?
We only shoot at sunrise or sunset to make sure that you have the best lighting possible during your session. Any later or earlier would result in poor lighting. In the photography industry, we refer to this as the “golden hour”. Also, the sun is very bright on the beach, so shooting at a time other than just after sunrise or just before sunset would result in everyone squinting in the photos.
Can I add time to my session?
Unfortunately, due to the reasons stated above, we cannot add time to our sessions. On the beach, we are limited by the sun, so we only shoot at sunrise and sunset. If there are multiple families in your group and each family is wanting a lot of photos, we can break it up into two sessions with different photographers for a discounted price. Please contact our office for more information.
I have a large group of people. Can each family have individual photos done?
Yes! In addition to pictures of the whole group, we’ll also take photos of the individual families, couples, grandparents with grandkids, siblings, and any other poses you want.
What should I wear?
Your outfit is a personal choice, and it’s hard to go wrong. Think about what you want to do with your photos, where you will hang them, how you will use them, then choose colors to coordinate with that. For sample ideas, feel free to check out our Pinterest Page (Pinterest.com/ShoreShooters)
Will my photos be edited?
Short answer, YES. We have a natural, minimal editing style. We’ll adjust for brightness, color, etc. If it’s something that the camera can control, we will edit it before you see the pictures. Hair, blemishes, stains on clothing, head-swapping, etc. can be done by request after you see the photos. However, there may be an additional, but small fee per photo, depending on how in-depth your request is. To make an editing request, please email us at email@example.com. To request custom edits, just send us a list of image numbers and what you would like to have edited on each one. This will help our editing team in giving you an accurate quote/timeframe for your custom edits.
Where will my photos be taken?
Your photographer will contact you approximately 24 hours before your session to discuss location options. If you have a specific location in mind or if you would like the photographer to come to your location, just let them know. If you don’t have a specific location in mind, the photographer will discuss location options with you when they call. We NEVER charge a travel fee to clients who wants the photographer to come to their location.
Can I talk to the photographer before the session?
Yes! Your photographer will call or text you approximately 24 hours before your appointment. If you’d like to get in touch with the photographer prior to that time, just call or email our office and we’ll have the photographer get in touch with you as soon as possible.
What time should I arrive for my appointment?
You should arrive at the time specified on your appointment confirmation. If your appointment is at 7:00pm, plan to be there right at 7:00. (If your photographer needs to adjust the time, they will contact you prior to your appointment). If the photographer is coming to your location, please try to make sure everyone is ready by the time your photographer arrives.
How do I schedule a session?
Just click the “Book Now” link in the menu above, then choose your vacation destination.
What if my session gets rained out?
During the summertime, showers and thunderstorms at the beach usually only last a few minutes, so don’t worry if there’s a 30 or 40% chance of rain on the day of your session. That just means that it will rain somewhere in the area for a few minutes at some point during the day. It doesn’t always mean that your session is going to get rained out.
Our photographers are always keeping an eye on the weather. If there’s a chance of rain at the time of your session, your photographer will get in touch with you to make alternate plans. We may need to start a little earlier (or later if it’s a sunrise session) to beat the rain. If this is the case, your photographer will get in touch with you earlier in the day to make arrangements.
We always encourage our clients to book toward the beginning of their vacation. That way, we’ll have several days to get you rescheduled in the event of a rain-out. Since we have a team of photographers, we can usually get you rescheduled for another day before your vacation ends.
If your session is rained out and we are not able to get you rescheduled, you will receive a full refund or we can apply it toward a future session on your next beach vacation.
Can I change the date of my appointment?
Our office staff will do their best to get you rescheduled in the event that you need to change the date of your session. However, since our photographers are only able to shoot one or two sessions per day, a $50 rescheduling fee may apply to last-minute date changes. To avoid this fee, please try to let us know at least a week in advance if you need to change the date of your appointment. This rescheduling fee does NOT apply to sessions that are rescheduled due to weather.
How do I access and download my photos?
When your online gallery is ready, you will receive an email from us. This email will contain a direct link to your online gallery and a “guest” link to share with your family. We will also include a link to your print release, which states that you have permission to make prints of the digital images. From this online gallery, you will be able to download the high resolution images.
Should I tip my photographer?
Tipping is always appreciated, but never required.
I’ve paid the $150 retainer to book my session. How do I pay the balance?
We will automatically charge your credit / debit card for the balance upon completion of your session. If you would like to have the balance charged to a different card, please call our office at least 24 hours before your session to give us the new card number.
How long will my pictures be online?
Your gallery will remain online for a year. If you need more time, just call or email our office and we’ll extend the expiration date.
What is your cancellation policy?
In the event that the client needs to cancel their appointment, the full retainer will be applied toward a photography session at a future date. If the client would prefer to receive a refund, the following schedule will apply:
If client notifies us of the cancellation more than 14 days before the scheduled session date, the client will receive a refund of all but $10 of the retainer. This $10 service charge covers the cost of our credit card processing fees.
If client notifies us of the cancellation between 7 and 14 days prior to the scheduled session date, half of the retainer will be refunded.
If client notifies us of the cancellation less than 7 days before the scheduled session date, no refund will be issued. However, the full retainer may be applied to a future session.
In the event that a photography session is cancelled due to inclement weather, we will attempt to reschedule the session at a different time. If rescheduling is not possible, client may choose to receive a full refund or to have the retainer applied to a future session.
If you have a question that is not answered on this page, please send us an email to firstname.lastname@example.org or give us a call at 866.856.2435.