Frequently Asked Questions

Here are the answers to some of our most frequently asked questions.  If your question is not answered here, please email or call us at 866.856.2435.

(Click the + icon next to the question to display the answer)

For a listing of all of our locations, please click here

Our pricing is based on two factors:

  1. The number of people in your group.
  2. Whether you want to order prints from us or receive the high resolution digital files to make your own prints.

For pricing information, please click here.

With the “Session Fee Only” package, there are no prints or access to digital copies included in the price. In this package, you will purchase everything you want to keep at “a la carte” pricing, whether it’s prints or individual digital copies separately through your online gallery.

With the “Digital Package”, you will be able to download all of your images through your online gallery, unlimited times, in high resolution. This package comes with a print release so you can print your images anywhere, anytime, and are free to use them on social media or share them with friends and family.

With our digital package, you are under no obligation to purchase prints from us.  However, if you decide to order prints through us, you will get them at a heavily discounted price (approximately 50% off the regular price)

To see a full list of our print prices, click HERE.

Note:  The “Regular Price” list applies to session fee packages and the “Discounted Price” list is for digital packages.  We also offer canvas gallery wraps, wood prints, and books.  Scroll to the bottom of the Print Price page for prices of these items.

All sessions are about 45 minutes and will take place at sunrise or sunset.  Sometimes sessions with larger groups will last about an hour.

Sunrise and sunset times vary based on the location and the time of the year.  When you book your session through our online scheduling system, the appropriate time will be displayed for the date and location.

Every session is different, but the number depends on you!  The more candid you are with your family, the more images we’ll get during your session.  Most of our galleries have more than 100 images, but we can’t always guarantee that.  Sometimes the kids are done long before the parents.  A safe estimate would be somewhere between 70 and 150 images.

We only shoot at sunrise or sunset to make sure that you have the best lighting possible during your session.  Any later or earlier would result in poor lighting.  In the photography industry, we refer to this as the “golden hour”.  Also, the sun is very bright on the beach, so shooting at a time other than just after sunrise or just before sunset would result in everyone squinting in the photos.

Unfortunately, due to the reasons stated above, we cannot add time to our sessions.  On the beach, we are limited by the sun, so we only shoot at sunrise and sunset.

If there are multiple families in your group and each family is wanting a lot of photos, we can break it up into two sessions with different photographers for a discounted price.  Please contact our office for more information.

Yes!  In addition to pictures of the whole group, we’ll also take photos of the individual families, couples, grandparents with grandkids, siblings, and any other poses you want.

Your outfit is a personal choice, and it’s hard to go wrong. Think about what you want to do with your photos, where you will hang them, how you will use them, then choose colors to coordinate with that. For sample ideas, feel free to check out our Pinterest Page HERE.

Short answer, YES. We have a natural, minimal editing style.  We’ll adjust for brightness, color, etc.  If it’s something that the camera can control, we will edit it before you see the pictures.  Hair, blemishes, stains on clothing, head-swapping, etc. can be done by request after you see the photos.  However, there may be an additional, but small fee per photo, depending on how in-depth your request is. To make an editing request, please email us at To request custom edits, just send us a list of image numbers and what you would like to have edited on each one.  This will help our editing team in giving you an accurate quote/timeframe for your custom edits.

When you book your appointment online, you will be able to request a specific location from a drop-down menu, based on what city you’ll be visiting, or you can choose to have the photographer come to your location. If you’re not sure which location to choose, simply pick “Let The Photographer Choose”.  Your photographer will be contacting you on the day before or the day of your session to go over specifics.

Yes!  You will receive an email that says “Meet Your Photographer”, shortly after you book your appointment. This email will contain your photographer’s name and phone number. Please feel free to call or text them anytime.  Since this email comes from an automated system, they sometimes end up in the spam folder.  If you don’t see an email from us within 24 hours after you book your appointment, check your junk or “promotions” folder.

You should arrive at the time specified on your appointment confirmation.  If your appointment is at 7:00pm, plan to be there right at 7:00. (If your photographer needs to adjust the time, they will contact you prior to your appointment).  If the photographer is coming to your location, please try to make sure everyone is ready by the time your photographer arrives.

Just click HERE to book your appointment.

When your online gallery is ready, you will receive an email from us.  This email will contain a direct link to your online gallery and a reminder of the password you chose when you scheduled the session.

If you purchased a digital package, this email will also contain a 4 digit “PIN” number that you will need to enter in order to download all of your digital images.

You are welcome to forward this email to the your family so they can view your pictures.

Click HERE to follow our Download Guide.

Tipping is always appreciated, but never required.

YES!  You can “upgrade” to the digital package at any time.  To do this, just call or email our office.

We will automatically charge your credit / debit card for the balance due on the day of your session.  If you would like to have the balance charged to a different card, please call our office at least 24 hours before your session to give us the new card number.

Your gallery will remain online for a year.  If you need more time, just call or email our office and we’ll extend the date.

Print orders are processed and shipped 2 to 3 business days after the order is placed and shipping usually takes 3 to 5 days, so expect to receive your prints approximately 7 to 10 business days after you place your order.  Expedited shipping is available for an additional charge.  Products such as gallery wraps, wood prints, and books require additional production time.

A few minutes after you place your order, you will receive an email with a link to download your digital images.  If you don’t receive this email, please check your junk or promotions folder.  This download link will be valid for 7 days, so please be sure to download your digital files as soon as possible.