May 28, 2018

What is your cancellation policy?

In the event that the client needs to cancel their appointment, the full retainer or session fee will be applied toward a photography session at a future date. If the client would prefer to receive a refund, the following schedule will apply:

If client notifies us of the cancellation more than 14 days before the scheduled session date, the client will receive a refund of all but $10 of the retainer or session fee. This $10 service charge covers the cost of our credit card processing fees.

If client notifies us of the cancellation between 7 and 14 days prior to the scheduled session date, half of the retainer or session fee will be refunded.

If client notifies us of the cancellation less than 7 days before the scheduled session date, no refund will be issued.

If client needs to change the date of their session, a $50 rescheduling fee may apply. This fee will not apply to sessions rescheduled due to weather.

In the event that a photography session is cancelled due to inclement weather, we will attempt to reschedule the session at a different time. If rescheduling is not possible, client may choose to receive a full refund or to have the retainer / session fee applied to a future session.

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